Privacy Policy

Last Updated: 14 April 2025

Palor ("we", "us", "our") is committed to handling the personal information you share with us thoughtfully and with care. This Privacy Policy explains what we collect, how we use it, and what rights you have in relation to it. If you have any questions, please contact us at [email protected].

1. Who We Are

Palor is an interior design studio operating from 8 Jalan Delima, Off Jalan Imbi, 55100 Kuala Lumpur, Malaysia. We act as the data controller for personal information collected through this website and our design services.

2. What Personal Data We Collect

We collect personal data in the following ways:

• Contact forms: Name, email address, phone number, and any message you choose to include.
• Project enquiries and consultations: Information about your home, design preferences, and project requirements shared during the engagement.
• Analytics and cookies: Anonymous browsing data including pages visited, session duration, and device type, collected via analytics cookies (where consent is given).
• Communications: Email or phone correspondence related to a project or enquiry.

3. Legal Basis for Processing

We process personal data on the following legal grounds under the Personal Data Protection Act 2010 (Malaysia):

• Consent: For marketing communications and non-essential cookies, where you have given explicit consent.
• Contractual necessity: To deliver design services you have engaged us for.
• Legitimate interests: To respond to enquiries, maintain the quality of our services, and improve our website.

4. How We Use Your Personal Data

• To respond to enquiries submitted through our contact form.
• To deliver the interior design services you have engaged us for.
• To communicate project progress and relevant updates.
• To improve the quality and relevance of our website through analytics.
• To comply with legal and regulatory requirements.

We do not use personal data for automated decision-making or profiling.

5. Data Sharing

We do not sell or rent personal data to third parties. We may share limited information with:

• Trusted tradespeople and suppliers: Only where necessary to deliver a project you have commissioned, and only with your knowledge.
• Analytics providers: Anonymous, aggregated data shared with services such as Google Analytics, strictly for website performance analysis.
• Legal authorities: Where required by law or to protect our legal rights.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy:

• Enquiry data: 12 months from date of enquiry if no project proceeds.
• Project records: Up to 7 years from project completion, as required for legal and accounting purposes.
• Analytics data: As per the settings of the analytics platform used (typically 26 months).

7. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include secure hosting, restricted internal access, and regular review of our data practices.

In the event of a data breach that affects your rights, we will notify you and relevant authorities as required by applicable law.

8. Cookies

Our website uses cookies to improve your experience. Essential cookies are required for the website to function. Analytics and preference cookies are used only with your consent. For full details, please see our Cookie Policy.

9. Your Rights

Under Malaysian data protection law, and where applicable international standards, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Object to processing based on legitimate interests.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies directly.

11. Children's Privacy

Our services are intended for adults (18 years and above). We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website following an update constitutes acceptance of the revised policy.

13. Contact

For privacy-related queries, please contact:

• Email: [email protected]
• Address: Palor, 8 Jalan Delima, Off Jalan Imbi, 55100 Kuala Lumpur, Malaysia
• Phone: +60 3-2143 6829